You can view your billing history and update your payment method at any time from the Plan & pricing page.
- Click your profile name in the top right corner.
- Select Settings.
- Go to Plan & pricing.
- Click Manage next to your current plan.
- Select Payment method to update your card details, or Billing history to view and download previous invoices.
Why did my payment fail, or my subscription cancel automatically?
Payments can fail for a few common reasons — here's what to check and what happens next.
| Reason | What it means |
| Card expired or replaced | Update your payment method |
| Bank declined the transaction | Insufficient funds, fraud flag, or a block on recurring payments |
| Billing details out of date | Update your details under Payment method |
| ⚠️ If a payment fails, we notify you by email and retry automatically. Your subscription is cancelled if payment still can't be collected within 24 hours. |
If your subscription was cancelled, return to Plan & pricing to resubscribe, or contact support if you need help reactivating.
Managing your invoices
You can view and download all previous invoices from Plan & pricing > Manage > Billing history — each entry shows the invoice number, plan, amount, and date, with a direct download link.
| 💡 Invoices are typically sent instantly, or within 30 minutes of purchase. |
| ⚠️ Billing history is only accessible while your subscription is active — not before you subscribe or after it ends. |
If you didn't receive your invoice, check:
- Your spam or junk folder.
- Whether the email on your Account details is up to date — invoices are sent to this address.
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