• I need help, how can I contact customer support?
• How can I contact my account manager?

• What is Bark Marketplace and how does it work?
• How can I sign up to the Bark Marketplace?
• How much does a subscription cost?
• Which service categories or professions are live in Bark Marketplace?

• Using lead-gen and Bark Marketplace together
• How to migrate to Bark Marketplace
• What happens to my old credits and subscriptions?

• Everything you need to know about the free trial
• Will cancelling delete my profile?
• Can I reactivate my Marketplace subscription?
• Will my profile stay visible after I cancel?
• What happens after I cancel my subscription?
• When will my subscription renew?

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• How to view your payment history and manage payment methods
• Can I get a refund for my subscription?

• Managing your enquiries: pausing, duplicates, and withdrawals
• What is an enquiry?
• How do I know how many enquiries I’ve received?
• What happens when my quota runs out and I have no enquiries left?
• Why can’t I see the client's contact details?

• Does my monthly quota roll over if unused?

• What are verified buyer phone numbers?
• How does the AI reply feature work?
• How do call tracking and AI call summaries work?
• What information comes with an enquiry?
• How do I report an inappropriate message?
• Can I archive messages in my inbox?

• What is the enquiry returns policy?
• How do I request an enquiry return?
• What are the eligible reasons for an enquiry return?
• Why was my return request unsuccessful?
• What if I pay for a subscription and don’t get enquiries?
• What happens if I receive enquiries that I can’t service?