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Why was my return request unsuccessful?

We're sorry your request wasn't approved. Here are the most common reasons a return request is unsuccessful:

  • The request was submitted more than 7 days after the enquiry was received
  • The enquiry didn't meet our eligibility return criteria
  • Not enough evidence was provided to support the request
  • The client hired someone else
  • The client didn't answer your call or reply to your messages

If you'd like to discuss your request further, contact us and we'll be happy to help.

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