Getting the most from the marketplace isn't about doing more. It comes down to a few habits that make it easier for the right customers to choose you, and easier to turn their interest into work.
Two things make the difference: enquiries that fit the work you want, and replies that turn those enquiries into conversations. The four habits below cover both.
Four habits that help customers choose you
1. Reply to every enquiry, even the ones that don't look promising at first
First messages are often short or vague, so it's hard to tell a good job from a poor fit at a glance. A quick reply asking what they need gives you the full picture before you decide. If it turns out not to be right, the reply still leaves a good impression. Replying to every enquiry also builds the response rate customers see on your profile.
2. Reply quickly, and keep the conversation moving
Customers often reach out to a few pros at once, so a fast, clear reply is how you start the conversation while their interest is fresh. Keep the same pace as questions come up. A prompt, attentive reply tells the customer you'll be easy to work with.
3. Keep your inbox with you
Enquiries can arrive at any time, including when you're out on a job. With the mobile app and notifications on, you'll see new messages as they come in and can reply between jobs. If writing replies is what slows you down, the AI draft reply gives you a starting point to edit and send.
4. Keep your setup sharp
Your services and service area are what we use to match you with customers. Keeping them accurate means more of what reaches you is the work you want. Your profile is what customers look at before they reach out, so keep it specific, with strong photos, a clear description of the work you do, and prices for your services. Revisit all of it as your business changes, so it always reflects the business you are today.
Why these habits build on each other
An accurate setup means the enquiries that reach you are a better fit. Quick, thoughtful replies turn those enquiries into conversations, then jobs, and eventually reviews that give the next customer more reason to trust you.
None of this means doing more. It's about making the most of the enquiries already reaching you, with the time you have.
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