What do you need help with?

Managing your enquiries: pausing, duplicates, and withdrawals

Can I disable enquiries?

There's no separate "disable" setting. To stop receiving enquiries, pause your profile visibility from your Plan & pricing page instead; clients won't be able to see your profile or contact you until you turn it back on, and your subscription stays active in the meantime.

Can multiple professionals receive the same enquiry?

Yes, an enquiry can go out to more than one professional at a time, up to a limited number.

Do customers know I've viewed their enquiry?

No, there's no read receipt shown to the customer when you open their enquiry.

Can customers withdraw an enquiry?

No, once a customer sends an enquiry, they can't close or cancel it from their side.

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