If you're not receiving push notifications, emails or SMS from Bark, here are the most common reasons and what to do.
Push notifications not working?
Push notifications are sent through the Bark app. If you're not receiving them:
• Make sure you've allowed notifications for the Bark app in your phone settings
• Check that you're using the latest version of the Bark app
• Try logging out and back into the app
• On iPhone: go to Settings → Bark → Notifications and make sure notifications are turned on • On Android: go to Settings → Apps → Bark → Notifications and make sure notifications are enabled
Not receiving enquiry emails?
If enquiry notification emails aren't arriving:
• Check your spam or junk folder. Bark emails sometimes get filtered
• Make sure the email address on your account is correct
• Check your Notifications settings to make sure promotional emails haven't been turned off. Enquiry notifications are separate and can't be disabled
How do I unsubscribe from Bark emails?
Marketplace emails going to spam?
To stop Bark emails from going to spam, add the Bark sender address to your contacts or safe sender list. The steps vary by email provider. Check your provider's help centre for instructions.
Receiving duplicate notifications?
If you're receiving duplicate notifications, you may be logged into more than one device or browser session. Try logging out of all sessions and logging back in on your primary device.
If you're still having trouble after trying the above, please contact us, and we'll investigate.
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