Payments can fail for a few common reasons — here's what to check and what happens next.
| Reason | What it means |
| Card expired or replaced | Update your payment method |
| Bank declined the transaction | Insufficient funds, fraud flag, or a block on recurring payments |
| Billing details out of date | Update your details under Plan & pricing |
| ⚠️ If a payment fails, we notify you by email and retry automatically. Your subscription is cancelled if payment still can't be collected within 24 hours. |
To fix this:
1. On your Marketplace profile > Settings > Plan & pricing.
2. Next to your current plan, click Manage, then select Payment method.
3. Update your card details or add a new payment method.
4. If your subscription was cancelled, return to Plan & pricing to resubscribe, or contact support if you need help reactivating.
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